Our FAQ's section is designed to answer your common questions. We provide this as a resource to our customers and the general public.
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How do I setup my mail client?
- I just need the mail server settings
- Outlook Express 6
- Outlook 2007
- Vista windows mail
How do I setup my dial-up account?
- Windows XP (Home, Pro, MCE)
- Windows Vista
How do I use the webmail? and not the technical manual either :)
Can I sign up for dial-up service online?
Why can't I get service in Warner or Henniker NH?
How long will a download take on dial up?
My modem keeps disconnecting?
Does IAMNet charge any hidden fees?
I am in Fairpoint territory. Can I get your service?
My computer is running slow. What can I do?
What antivirus products do you recommend?
Do you have seasonal internet access services?
Can you recover data?
Do you make house calls?
I have IAMNet email but use TDS internet service and can't send mail through my mail client
What is my email storage quota?
I'm a local business. Can I advertise on your site?
I want to use custom fonts on your website but it distorts the pages



I just need the mail server settings
submitted it iOur mail server is smpt.iamnow.net for outgoing and pop.iamnow.net for incoming. Standard ports and authentication is not needed if you are connecting to the internet using an IAMNet account.

Can I sign up for dial-up service online?
Sort of. We are working on a fully automated process that would setup your requested password in our radius (Password) authentication and accept billing information but are still working with our vendor. In the interim we have provided a sign up form. Once the form is submitted it is emailed to our admins for follow up. Our admins will activate your password and contact you to see if you have any questions.

Why can't I get service in Warner or Henniker NH?
The local telephone company for these two towns will not provide wholesale local dial-up access numbers to competitors. The reason other towns in TDS territory such as Bradford, Hillsborough and others have our service is that they can locally call a town outside ot TDS control where we have local dial-up numbers. With wholesale dial-up numbers we can add customers in an area one at time without increased overhead. In the past we had purchased a contract for a PRI line to serve Henniker and Warner but as our customer count dropped in those two towns it became impractical to resign a long term contract.  We are searching for a way around the phone company to again provide service. We are compiling a list of names of people interested in our service. We need 80  total between Warner and Henniker to make a PRI line profitable. If you are interested please send us an email expressing your interest as we work to come back to these two towns.

How long will a download take on dial up?
A dial up connection will download between 3K - 6K per second. So a 1MB file will take approximately 170 -341 seconds  or 3 - 6 minutes on a connection connected at 42Kbps+. These are rough numbers but they give you an idea of what happens when someone sends you a 10MB photo on your email. (10MB may take ((1024*10)/3=3412 secs or 56 minutes!)
1 kilobyte (KB) = 1024B
1 megabyte (MB) = 1024KB
1 gigabyte (GB) = 1024MB

My modem keeps disconnecting?
There could be a number of things so let's take a look at some common ones.

1. If you are able to talk to on the phone line that you are using for the modem without interference then the line quality should be good enough to support dial up. Make sure when you are on the phone you aren't hearing various hisses, static or clicks indicating line interference.

2. If possible cut the problem in half by dialing up from another computer. As far as modems go you get what you pay for and  budget modems will give budget performance. Before you go out and buy another modem though try another computer on the line you are dialing from. If you don't have another computer feel free to bring it by our shop for us to try here. If the problem doesn't exist on an alternate computer we know the trouble is within the original computer. (software, modem, etc)

3. Update the modem drivers. The modem driver is the software that you install on the computer to make the modem work. From time to time manufactures update their drivers to take care of bugs etc. Simply reinstaling the modem with the same driver can sometimes straighten out issues as well. Updating the driver can be tough as you will need to go to the modem manufacture's site to download the latest drivers and if youf modem is disconnecting you may not be able to get there. If you get stuck we can help.

4. Notify us. We can look into issues with our local access numbers to diagnose issues above our control. We don't know you're having trouble on your modem until you tell us.  Call us or send us an email  with a description of the problem and the number you are using to dial up. We are happy to help.

Does IAMNet charge any hidden fees?
The NH two way communication tax of 7% on internet access products is our only hidden fee. This tax is charged based on our business location in NH and not on where you are dialing up from.

I am in Fairpoint territory. Can I get your service?
We are aware of the issues Fairpoint dial up customers are facing with Fairpoint's rocky transition. Our access numbers are not provided by Fairpoint. We have not experienced trouble with customers in Fairpoint territory being able to dial up and connect to numbers. Find a local access number for your town here.

My computer is running slow. What can I do
If you search the web there is all sorts of advice. So much that we have decided to devote a page to condensing information for you. Our tips can be viewed here.

What antivirus products do you recommend?
We have worked with many antivirus products over the years. Although we do not support any antivirus product we have a few favorites. View our recommendations here.

Do you have seasonal internet access services?
Dail up: Dial up is a month to month product with no contract. and we have many seasonal customers using dial up.

High speed: We are working to provide a seasonal high speed product. Costs associated with leasing phone lines from the encumbent phone company, costs associated with the install and  costs associated with equipment make a business model tough. Although we do not have a product that is not to say we aren't willing to work with you. Call or email so we can learn how we can help.

Can you recover data?
See our service page to learn more.

Do you make house calls?
It depends. Many things are better done in our shop such as a virus clean up or system tune up. It isn't feasible for you to pay a technician to sit in front of your computer waiting for scans to finish before the real work begins. We also believe that to see 100% of the issue we need to use multiple tools which adds time. We also make a habit of backing up systems before beginning a repair  and are unable to do that efficiently at a customer premise. Our technicians can work multiple machines at once in the shop keeping the overall cost down allowing us to have a fixed cost for many in shop services. Technicians dispatched to you are on a time and materials basis.

We also offer remote login support and a pick up/drop off  service to help those who are not comfortable carrying their computer or unplugging/replugging in the cables.

There are always times when a house call is required. House calls are usually scheduled a week in advance. Don't worry, we will help you determine the best approach for you issue.

What is my email storage quota?
Current webmail storage quota is 200MB. If you need more we are able to increase your quota .We are working to increase our online storage capacity as well. If you are receiving quota messages in our email and are using an email client such as Outlook Express or Windows Mail be sure to check if you client is set to leave a copy of mail on the server.

I have IAMNet email but use TDS internet service and can't send mail through my mail client
TDS has stopped forwarding mail on port 25 in an effort to cut down on spam. You can continue to send mail from your iamnow.net mail account from a TDS internet connection by setting your outgoing port to 587 and turning on 'my server requires authentication'. This will also work on IAMNet internet services and will prove helpful if you travel and connect to various networks. You can also continue to use our webmail located on the 'My Account' page.

I want to use custom fonts on your website but it distorts the pages
Unfortunately because of the nature of our site's design it is not possible to use custom fonts without distorting your viewing experience.
Suggestions?
Purpose
FAQ's
If you have a question that would help to have answered here please let us know.

Suggestions for our FAQ section can be emailed to us at the address listed on our Contact Us page.
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